Privacy and Confidentiality Policy
At A1 Care Group, we prioritise the protection of your privacy and confidentiality while delivering high-quality services. We are committed to recognising, respecting, and safeguarding your rights in all interactions.
To uphold this commitment, we adhere to the following practices to ensure all clients receive privacy, dignity, and confidentiality comparable to community expectations:
- Gather only the information necessary for effective service delivery and to meet duty of care responsibilities.
- Obtain written permission from clients or their families before collecting information from other sources.
- Seek written consent before sharing client information with any third party.
- Securely store personal information, ensuring it is inaccessible to unauthorised personnel or the public.
- Limit access to personal information to staff members directly involved in service delivery.
- Clearly inform clients and their families about the type of personal information held by the organisation.
- Provide clients and their families with the right to access the information maintained about them.
- Retain personal information only as long as it is relevant to service provision and legal obligations.
- Promptly investigate and resolve any concerns or complaints related to privacy, dignity, or confidentiality, documenting the process.
- Handle all information in accordance with the NDIS Quality and Safeguarding Framework.
For a complete copy of A1 Care Group’s Privacy Statement, please contact any member of our team.
