Toilet Training Service: A Complete Guide for NDIS Participants and Families
Supporting someone through toilet training can be a delicate and emotionally challenging process, especially when disability, developmental delay or medical needs are involved. Families often feel unsure about where to start, how to create a routine, or what strategies actually work.
At A1 Care Group, we understand how important this stage is for independence, confidence and everyday wellbeing. Our Toilet Training Service is designed to support children, teenagers and adults who need structured, personalised guidance to develop safe and effective toileting skills.
This blog covers what toilet training really involves under the NDIS, how a toilet training program works, and how our team can help you or your loved one build essential life skills with confidence.
Toilet training support focuses on helping a person learn how to:
Recognise the need to use the toilet
Follow a routine
Sit or position themselves safely
Communicate when they need to go
Use continence aids correctly
Maintain hygiene and dignity
Build independence over time
This service is delivered by qualified nursing staff or continence specialists who understand disability, behavioural needs and developmental differences.
It is not a one-size-fits-all approach — every person receives a customised plan based on their physical, cognitive, and emotional needs.
Who Benefits from a Toilet Training Program?
Toilet training support can help:
Children with developmental delays or disability
Teens and adults who have never completed toilet training
Participants with ASD, ADHD or behavioural challenges
People with mobility limitations or muscle weakness
Individuals experiencing bladder or bowel incontinence
Participants transitioning from nappies to underwear or continence products
People needing support after surgery or illness
Under the NDIS, toilet training is considered a capacity-building skill, supporting long-term independence and improved daily living.
Refer a Participant Today
Are you a support coordinator, healthcare professional or family member? Submit a referral to connect someone with trusted NDIS support.
A toilet training program usually begins with a full assessment by a Continence Nurse Consultant or Continence Care Advisor.
The assessment may include:
Reviewing bladder and bowel patterns
Identifying physical or sensory barriers
Understanding routines at home, school or community settings
Checking current continence products and equipment
Assessing mobility and safety needs
Discussing communication supports
Identifying behaviour factors that may affect toileting
From here, your nurse develops a personalised Toilet Training Plan tailored to the participant’s ability, goals, and support needs.
What’s Included in a Toilet Training Plan?
Your toilet training plan may include:
A structured toileting schedule
Step-by-step routines for participants and support workers
Visual supports (pictures, charts or prompts)
Guidance on safely transferring to and from the toilet
Recommendations for toileting aids (chairs, rails and supportive seats)
Strategies to improve communication skills
Positive behavioural techniques for motivation
Advice on hygiene practices and handwashing
Support for reducing nappies or pull-ups where appropriate
All strategies are practical, evidence-based and easy for families or support workers to follow.
Areas We Serve
We proudly provide Toilet Training across:
Dandenong — Melbourne
Sunshine — Melbourne
Werribee — Melbourne
Broadmeadows — Melbourne
Liverpool — Sydney
Blacktown — Sydney
Penrith — Sydney
Campbelltown — Sydney
Logan Central — Brisbane
Caboolture — Brisbane
Ipswich — Brisbane
Salisbury — Adelaide
Elizabeth — Adelaide
Armadale — Perth
Midland — Perth
Palmerston — Darwin
and many more......
How Toilet Training Supports Independence
Effective toilet training can lead to significant improvements, such as:
Better comfort and confidence
Reduced anxiety around toileting
Improved hygiene and skin health
Greater participation at school, work or community activities
Reduced dependency on carers
Cost savings on continence products
A sense of achievement and dignity
Even small progress can make a big difference in daily life.
NDIS Funding for Toilet Training Services
Toilet training support may be funded under NDIS categories such as:
Improved Daily Living (Capacity Building)
Core Supports – Consumables, when continence products are required
Assistive Technology, if specialised toileting equipment is needed
A detailed Continence Assessment Report from a qualified nurse often helps support your funding request.
A1 Care Group’s Toilet Training Service
Our team provides professional, compassionate and evidence-based toilet training support across Australia.
What we offer:
In-home or school-based toilet training support
Telehealth sessions for remote participants
Continence assessments by Registered Nurses
Personalised toileting plans
Training for carers, support workers and parents
Follow-up reviews and ongoing support
Help choosing the right continence products or equipment
We work alongside families, therapists and support teams to ensure a consistent and supportive approach.
Tips for Successful Toilet Training
Here are simple strategies that often help:
Keep routines consistent across home, school and respite
Celebrate small wins — progress matters
Use visual supports or communication tools
Allow plenty of time for each toilet visit
Encourage the participant to help with small parts of the routine
Stay calm, patient and positive
Every individual learns at their own pace — and that’s okay.
Final Thoughts
Toilet training is an important life skill that supports independence, dignity and wellbeing. With the right guidance, structure and encouragement, people of all ages can achieve meaningful progress.
At A1 Care Group, we’re here to support you at every step. Our trained continence nurses and support professionals provide personalised toilet training programs that empower participants to live safely and confidently.
Need Toilet Training Support?
We’re here to help. Contact our friendly team today to arrange an assessment.
