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Continence Assessment in Albury, NSW

If you or someone you care for is experiencing bladder or bowel issues, our continence assessment Albury telehealth service is here to help. A1 Care Group provides specialised continence assessments for people of all ages — from young children through to older adults — across the Albury–Wodonga region and throughout Australia.

Our registered continence nurse consultants are experienced, compassionate, and highly qualified. Furthermore, because all of our assessments are delivered via telehealth, you can access expert continence care from the comfort and privacy of your own home, regardless of where you are in Australia. We are a nationally registered NDIS provider and we also support clients under My Aged Care and Home Care Packages. Whether you live in Lavington, Thurgoona, North Albury, or the surrounding border communities, our team is ready to help you — simply call or click to book.
  • 4000+ Assessments Completed
  • Registered NDIS Provider
  • Continence Health Australia Member
  • Based in Clyde North, Melbourne
  • In-Home & Telehealth Available
  • AHPRA-Registered Nurses
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What is a Continence Assessment?

A continence assessment is a comprehensive, personalised evaluation conducted by a qualified continence nurse via telehealth. In addition, it is a non-invasive and supportive process designed to identify the type and cause of bladder or bowel issues — and to develop a management plan tailored specifically to your needs and goals.
During your telehealth assessment, your continence nurse will:
  • Review your full health history and current medications
  • Discuss your symptoms in detail — how often, how severe, and how they affect your day-to-day life
  • Ask you to complete a bladder or bowel diary (typically two to three days for bladder; seven days for bowel)
  • Identify the specific type of incontinence — such as stress, urge, overflow, mixed, or functional incontinence
  • Assess contributing factors, including lifestyle, diet, fluid intake, and mobility
  • Develop a personalised continence management plan, including product guidance, exercises, and ongoing support recommendations
Furthermore, telehealth assessments with A1 Care Group typically take approximately 60 to 90 minutes, giving your nurse ample time to thoroughly understand your situation and provide meaningful, actionable guidance — without you needing to leave home.
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Why Choose A1 Care Group for Continence Assessment in Albury?

There are many reasons why people across Albury and the broader Albury–Wodonga border region choose A1 Care Group for continence assessment. First and foremost, we specialise exclusively in continence assessment — it is the only service we provide, which means you receive deeply focused, expert-level care from day one. Additionally, our telehealth model means that geography, transport, and mobility are never barriers to accessing the support you need.
Here is what sets us apart:
  • Continence Assessment Specialists — Because continence assessment is our sole focus, our nurses bring a level of depth and expertise that generalist providers simply cannot match.
  • All Ages Welcome — We assess and support people across every stage of life, including infants and toddlers with bedwetting concerns, school-age children, teenagers, adults, and older Australians.
  • Registered NDIS Provider — We are fully registered with the NDIS, meaning eligible participants can access our services at no out-of-pocket cost under the Improved Daily Living support category.
  • My Aged Care & Home Care Package Support — We work alongside aged care funding pathways so that older Australians in Albury and across Australia can access the continence support they deserve, regardless of their funding type.
  • Telehealth Across Australia — Our telehealth service means we are not limited by location. Consequently, whether you are in central Albury, a rural community on the NSW–Victoria border, or anywhere else in the country, A1 Care Group can assess you promptly and professionally.
  • Same-Week Appointments — Because we understand that continence issues are urgent and personal, we do our best to offer prompt appointments — often within the same week of your enquiry.
  • Confidential and Judgment -Free — Our team treats every client with dignity and respect. We understand that talking about continence issues can feel sensitive, and therefore we create a warm, supportive environment from the very first contact.
A boy in a wheelchair being lovingly embraced by his brother — children with disability in Albury, NSW supported by A1 Care Group's telehealth continence assessment service

Who Can Benefit from a Continence Assessment in Albury?

Continence issues affect people of all ages — from young children with bedwetting difficulties to adults managing the effects of surgery, childbirth, neurological conditions, or the natural ageing process. As a result, A1 Care Group's telehealth continence assessments are suitable for a genuinely wide range of individuals across the Albury community and beyond.
You or your loved one may benefit from a continence assessment if you are experiencing any of the following:
  • Leaking urine when coughing, sneezing, laughing, or exercising (stress incontinence)
  • A sudden, strong urge to urinate that is difficult to control (urge incontinence)
  • Frequent or overnight trips to the toilet that disrupt sleep
  • Difficulty fully emptying the bladder or bowel
  • Bowel accidents or faecal urgency
  • Bedwetting or daytime wetting in children or adolescents
  • Post-surgical incontinence, including following prostate procedures
  • Incontinence related to neurological conditions such as multiple sclerosis, Parkinson's disease, or spinal cord injury
  • Continence issues arising from pregnancy or childbirth
  • Age-related changes to bladder or bowel control in older adults
In particular, NDIS participants of all ages, older Australians receiving aged care support, and parents and carers of children and young people with continence concerns frequently access our telehealth assessments. No matter your age or background, however, you deserve a personalised solution — and that is exactly what A1 Care Group provides.

Telehealth Continence Assessment — How It Works

A1 Care Group delivers all continence assessments via telehealth, which means your appointment takes place securely by video or phone. This approach is not a compromise — rather, it is a deliberate model that allows us to provide nationally consistent, expert-level care to all Australians, including those in Albury and the surrounding region.
Here is how the process works, step by step:

Step 1 — Book Your Appointment.

Contact us by phone on 0494 047 778 or by email at [email protected]. Our team will confirm your eligibility, discuss your funding options (NDIS, My Aged Care, or private), and schedule your appointment.

Step 2 — Prepare Your Diary

Before your appointment, we recommend keeping a bladder diary for two to three days (or a bowel diary for seven days). Additionally, have a list of your current medications ready, along with any relevant medical history or previous reports.

Step 3 — Your Telehealth Assessment

Your registered continence nurse will connect with you via a secure video or phone call. Together, you will review your symptoms, history, and goals. The session typically takes 60 to 90 minutes. Throughout, your nurse will guide the conversation with care and sensitivity.

Step 4 — Your Personalised Management Plan

Following your assessment, your nurse will prepare a written Continence Management Plan tailored to your specific needs. This plan is then sent to you directly and, where relevant, to your NDIS plan manager or aged care coordinator.

Step 5 — Ongoing Support

We offer follow-up appointments to monitor your progress and adjust your plan as needed. Furthermore, if a referral to a specialist is warranted, we can assist with that pathway too.

NDIS Continence Assessment in Albury

For NDIS participants living in Albury and the surrounding region, A1 Care Group is a registered NDIS provider that delivers continence assessments under the Improved Daily Living (CB Daily Activities) support category — specifically, the Continence Assessment and Management line item.
Following a comprehensive telehealth assessment, our qualified continence nurse will prepare a formal clinical report that can be submitted to the NDIS. This report is often required for participants seeking funding for continence products such as pads, catheters, or other aids through the Assistive Technology: Continence support category.
Furthermore, our team can guide you — or your plan manager — through the funding and reporting process step by step, ensuring that nothing falls through the cracks. Importantly, A1 Care Group assesses NDIS participants across all age groups, including children and young people, adults, and older participants. If you are unsure whether you are eligible or how to access these supports, simply call us and we will walk you through it.

Continence Assessment for Aged Care Clients in Albury

A1 Care Group supports older Australians in Albury and across the country who are funded under a range of aged care programmes. These include:

Commonwealth Home Support Programme (CHSP)

Continence advisory services are available under CHSP to eligible clients.

Home Care Package (HCP) — Levels 1 to 4

Home Care Package funds can be used to cover the cost of a telehealth continence assessment and management plan.

Short-Term Restorative Care (STRC)

Continence assessment may form part of an STRC package for eligible clients.

Private (self-funded)

If you are not eligible for government-funded care, you are also welcome to access our telehealth services privately at a competitive rate.
We collaborate closely with aged care coordinators and case managers to ensure a seamless care journey for older residents in Albury and the wider region.

Refer a Participant Today

Are you a support coordinator, healthcare professional or family member?
Submit a referral to connect someone with trusted NDIS support.

Without delay, our friendly team will respond to your enquiry and guide you through the next steps. As a result, connecting someone with our service takes just a few minutes and can make a lasting difference to their quality of life.
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Continence Assessment for Children and Young People in Albury

One of the key strengths of A1 Care Group is our ability to assess and support people at every stage of life — including children and young people. Therefore, parents and carers in Albury who are concerned about their child's bladder or bowel control can access a dedicated telehealth continence assessment without delay.
We commonly assess children and young people for concerns including:
  • Bedwetting (nocturnal enuresis) in school-age children
  • Daytime wetting or urgency
  • Constipation and its impact on bladder function
  • Soiling or bowel control difficulties
  • Continence issues related to disability or developmental conditions
Our nurses take a gentle, child-centred approach throughout the assessment. Additionally, we always involve parents and carers as active partners in developing the management plan, ensuring that recommendations are practical, realistic, and appropriate for the child's age and circumstances.

What Happens After Your Continence Assessment?

Once your telehealth assessment is complete, your A1 Care Group continence nurse will develop a written Continence Management Plan tailored specifically to your goals, lifestyle, and health needs. Depending on your assessment findings, this plan may include:
  • Bladder training techniques to gradually extend the time between toilet visits
  • Pelvic floor exercise programmes to strengthen the muscles responsible for bladder and bowel control
  • Dietary and fluid intake recommendations to reduce irritants and support healthy bowel function
  • Continence product guidance — our nurses can advise on the most appropriate aids, including pads, pull-up pants, catheters, bed protectors, or collection devices, and can support NDIS product funding applications where relevant
  • Referral pathways — if specialist medical review is warranted, we can assist with referrals to urologists, urogynaecologists, paediatricians, or colorectal surgeons
  • Follow-up telehealth appointments — ongoing monitoring to track your progress and adjust your plan as needed
Importantly, you will never feel rushed or dismissed. A1 Care Group is committed to walking alongside you throughout your continence care journey for as long as you need us.

Nearby Suburbs We Serve Around Albury, NSW

A1 Care Group provides telehealth continence assessments to people throughout Albury and the wider Albury–Wodonga border region. Because our service is delivered entirely via telehealth, we can reach any client in these communities — and indeed anywhere across Australia — without any geographic limitation.
  • Lavington
  • North Albury
  • South Albury
  • East Albury
  • West Albury
  • Thurgoona
  • Springdale Heights
  • Table Top
  • Ettamogal
  • Splitters Creek
  • Wirlinga
  • Bungowannah
  • Glenroy
  • Moorwatha
  • Wodonga
  • West Wodonga
  • Baranduda
  • Bandiana
  • Leneva
  • Bonegilla
  • Killara
  • Ebden
  • Huon Creek
  • Staghorn Flat
  • Barnawartha
  • Chiltern
  • Holbrook
  • Culcairn
  • Woomargama
  • Tallangatta
Note: A1 Care Group's telehealth continence assessment service is available to all Australians — not just those in the Albury region. If your suburb or town is not listed above, please do not hesitate to contact us. We can arrange a convenient appointment for you wherever you are in Australia.

Refer a Participant Today

Are you a support coordinator, healthcare professional or family member?
Submit a referral to connect someone with trusted NDIS support.

Without delay, our friendly team will respond to your enquiry and guide you through the next steps. As a result, connecting someone with our service takes just a few minutes and can make a lasting difference to their quality of life.
Submit Referral

Frequently Asked Questions — Continence Assessment in Albury

Booking is simple. You can call us directly on 0494 047 778 or send an enquiry to [email protected]. Our friendly team will confirm your eligibility, discuss your funding options, and schedule your telehealth appointment — often within the same week.



No. You do not need a GP referral to book a continence assessment with A1 Care Group. However, if you are an NDIS participant, your NDIS plan must include the relevant support category to access funded services. Similarly, My Aged Care clients will need an active referral in their care plan.

A telehealth continence assessment with A1 Care Group typically takes approximately 60 to 90 minutes. This allows sufficient time for a thorough review of your health history, a detailed discussion of your symptoms, and a full walkthrough of your personalised management plan.

Yes, absolutely. A1 Care Group provides continence assessments for people of all ages — including infants, children, teenagers, adults, and older Australians. Furthermore, our nurses are experienced in child-centred assessment approaches and always work closely with parents and carers throughout the process.

If you are an NDIS participant, your assessment may be fully funded under the Improved Daily Living support category — provided your plan includes this. Furthermore, My Aged Care clients with a current Home Care Package may be able to use their package funds to cover the cost. Contact us to discuss your specific situation and we will help clarify your entitlements.

It is helpful to keep a bladder diary for two to three days (or a bowel diary for seven days) before your appointment. In addition, have a list of your current medications ready, along with any previous medical reports relevant to your bladder or bowel health. Your nurse will guide you through everything else you need on the day.

Yes. A1 Care Group is a member of Continence Health Australia (formerly the Continence Foundation of Australia), the peak national body supporting people with bladder and bowel health issues across Australia.

Book Your Telehealth Continence Assessment in Albury Today

Taking the first step towards better bladder and bowel health starts with a single conversation. The team at A1 Care Group is here to listen, support, and help you or your loved one find a clear path forward — without judgement, without delay, and without needing to leave home.
Whether you are an NDIS participant, an aged care recipient, a parent or carer seeking support for a child, or simply someone who wants professional, specialist help managing continence issues, we are ready to assist you. Additionally, because our service is delivered entirely via telehealth, you can access Australia's leading continence assessment specialists from the comfort of your own home in Albury — or anywhere else in the country.
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Same-week telehealth appointments are available for clients in Albury, Lavington, Thurgoona, Wodonga, and all surrounding communities. Contact us today.

Get in touch with A1 Care Group for Continence Assessment in Albury, NSW

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Clyde North, Melbourne, VIC
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0494 047 778
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[email protected]
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