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Continence Assessment Brisbane, QLD

Our continence assessment Brisbane telehealth service gives every resident — from young children through to older adults — fast, confidential access to a registered continence nurse from the comfort of home. A1 Care Group is a nationally registered NDIS provider specialising exclusively in continence assessment, and we deliver our service via telehealth to Brisbane and across all of Australia. Whether you live in the inner city, the northern suburbs, the southern suburbs, or anywhere in Greater Brisbane, our expert team is ready to help you take the first step towards better bladder and bowel health.
Furthermore, because we focus solely on continence assessment — it is the only service we provide — you benefit from a level of specialist depth that generalist home care providers simply cannot match. There are no lengthy waiting lists, no need to travel, and no referral required. Simply call or book online and we will arrange a same-week telehealth appointment that works for you.
  • 4000+ Assessments Completed
  • Registered NDIS Provider
  • Continence Health Australia Member
  • Based in Clyde North, Melbourne
  • In-Home & Telehealth Available
  • AHPRA-Registered Nurses
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What is a Continence Assessment?

A continence assessment is a comprehensive, personalised evaluation conducted by a qualified continence nurse via secure telehealth. In addition, it is a non-invasive and fully supportive process designed to identify the exact type and cause of bladder or bowel difficulties — and to develop a management plan tailored specifically to your needs, goals, and lifestyle.
During your telehealth continence assessment, your registered nurse will:
  • Review your complete health history, including relevant medical conditions and current medications
  • Discuss your bladder or bowel symptoms in detail — their frequency, severity, and impact on your daily life
  • Ask you to complete a bladder diary (two to three days) or bowel diary (seven days) prior to your session
  • Identify the specific type of incontinence you are experiencing — such as stress, urge, overflow, mixed, or functional incontinence
  • Assess contributing lifestyle factors, including fluid intake, diet, physical activity, and toilet habits
  • Develop a written, personalised Continence Management Plan with clear, actionable steps
Additionally, your nurse will guide you through every aspect of the assessment with patience and sensitivity. Telehealth sessions with A1 Care Group typically take 60 to 90 minutes — enough time for a thorough, unhurried consultation.
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Why A1 Care Group Is Brisbane's Leading Telehealth Continence Assessment Provider

There are many continence providers operating in or around Brisbane, but A1 Care Group stands apart for one critical reason: continence assessment is our sole focus. Consequently, every resource, every nurse, and every process within our organisation is dedicated entirely to delivering the highest standard of bladder and bowel assessment. We do not split our attention across wound care, catheter management, or general home nursing — we do one thing, and we do it exceptionally well.
Here is why Brisbane residents choose A1 Care Group:
  • Continence Assessment Specialists Only — Unlike many Brisbane providers who offer continence as just one of many services, A1 Care Group's registered nurses are dedicated continence specialists. As a result, you receive focused, expert-level clinical care from the very first appointment.
  • All Age Groups Assessed — We assess and support people at every stage of life. Therefore, whether you are seeking help for a toddler with bedwetting, a teenager with urgency issues, an adult managing post-surgical incontinence, or an older person experiencing age-related bladder changes, our team has the clinical expertise to assist.
  • Registered NDIS Provider — A1 Care Group is a fully registered NDIS provider. Moreover, eligible NDIS participants can access our continence assessment at no out-of-pocket cost under the Improved Daily Living support category.
  • My Aged Care & Home Care Package Support — We work with older Australians funded through CHSP, Home Care Packages (Levels 1–4), and STRC programmes. Additionally, our nurses liaise directly with aged care coordinators and plan managers to make the process as smooth as possible.
  • Fast, Same-Week Appointments — We understand that continence issues are urgent and personal. Consequently, we prioritise prompt bookings and regularly offer same-week telehealth appointments to Brisbane residents.
  • Telehealth Across All of Australia — Because our service is delivered entirely via telehealth, there are no geographic barriers. Whether you are in Brisbane CBD, Logan, Ipswich, Moreton Bay, or regional Queensland, we can reach you.
  • No Referral Required — You do not need a GP referral to book with us. Simply contact our team and we will take care of everything from there.
A nurse warmly embracing a young adult with Down syndrome during a telehealth continence assessment consultation in Brisbane, QLD — A1 Care Group

Who Can Benefit from a Continence Assessment in Brisbane?

Bladder and bowel issues are far more common than many people realise — they affect one in three women and one in ten men in Australia at some point in their lives. Furthermore, these conditions affect people of all ages, backgrounds, and abilities. As a result, A1 Care Group's Brisbane telehealth continence assessment is suitable for a genuinely wide range of individuals and families.
You or your loved one may benefit from a continence assessment if you are experiencing:
  • Leaking urine when coughing, sneezing, laughing, or exercising (stress urinary incontinence)
  • A sudden, overwhelming urge to urinate that is difficult or impossible to control (urge incontinence)
  • Needing to urinate frequently during the day or waking at night to use the toilet (nocturia)
  • Difficulty completely emptying the bladder or bowel
  • Bowel accidents, faecal urgency, or soiling
  • Bedwetting or daytime wetting in children and young people
  • Incontinence following prostate surgery, childbirth, or other surgical procedures
  • Bladder or bowel issues related to neurological conditions such as multiple sclerosis, Parkinson's disease, spinal cord injury, or acquired brain injury
  • Constipation and its secondary impact on bladder function
  • Continence difficulties related to disability, developmental delay, or complex health needs
In particular, NDIS participants of all ages, My Aged Care recipients, parents and carers of children with continence concerns, and adults seeking support after a medical event frequently access our Brisbane telehealth service. No matter your situation, however, A1 Care Group is here to provide a clear, personalised path forward.

Telehealth Continence Assessment Brisbane — How It Works

A1 Care Group delivers all continence assessments via telehealth, which means your appointment takes place from the privacy of your own home via secure video or phone. This is not a lesser alternative to an in-person visit — rather, it is a deliberate, clinically sound model that provides consistent, expert care to Brisbane residents and all Australians without the barriers of travel, parking, or wait times.
Here is how the process works, step by step:

Step 1 — Contact Us to Book

Call us on 0494 047 778 or email [email protected]. Our friendly team will confirm your eligibility, discuss your funding options (NDIS, My Aged Care, or private), and lock in your telehealth appointment — typically within the same week.

Step 2 — Complete Your Diary

Before your appointment, we recommend keeping a bladder diary for two to three days, or a bowel diary for seven days. In addition, prepare a list of your current medications and any relevant medical history or previous specialist reports. Your nurse will guide you through this preparation when you book.

Step 3 — Your Telehealth Assessment

At your scheduled time, your registered continence nurse connects with you via a secure video or phone call. Together, you review your symptoms, history, lifestyle factors, and goals. The session is thorough, unhurried, and conducted with complete sensitivity. Most sessions take between 60 and 90 minutes.

Step 4 — Receive Your Personalised Management Plan

Following your assessment, your nurse prepares a written Continence Management Plan specifically tailored to your situation. This plan is sent directly to you, and — where applicable — to your NDIS plan manager, support coordinator, or aged care case manager.

Step 5 — Follow-Up and Ongoing Support

We offer follow-up telehealth appointments to monitor your progress and refine your plan as your needs evolve. Furthermore, if your assessment indicates that a specialist medical referral is warranted, our team can assist with that pathway too.

NDIS Continence Assessment Brisbane

For NDIS participants living in Brisbane and the surrounding region, A1 Care Group is a registered NDIS provider that delivers continence assessments under the Improved Daily Living (CB Daily Activities) support category — specifically the Continence Assessment and Management line item.
Following your telehealth assessment, our registered continence nurse will prepare a formal clinical report suitable for submission to the NDIS. This report is typically required when participants wish to apply for funding to cover continence products — such as pads, pull-up pants, catheters, or bed protection — through the Assistive Technology: Continence support category.
Importantly, A1 Care Group provides NDIS continence assessments for participants across all age groups, including children, young people, adults, and older participants. Additionally, our team can work directly with your plan manager or support coordinator to ensure the funding and reporting process runs smoothly from start to finish. If you are unsure whether your NDIS plan includes the relevant supports, contact us and we will help you work through it.

Continence Assessment for Aged Care Clients in Brisbane

A1 Care Group supports older Brisbane residents who are funded under a range of aged care programmes. Regardless of your funding type, our telehealth continence assessment service is accessible, affordable, and delivered with the respect and dignity every older person deserves.
We provide continence assessments for clients funded under:

Commonwealth Home Support Programme (CHSP)

Continence advisory services are available to eligible CHSP clients across Brisbane.

Home Care Package (HCP) — Levels 1 to 4

Your Home Care Package funds can be used to cover the cost of a professional telehealth continence assessment and the resulting management plan.

Short-Term Restorative Care (STRC)

If you are not currently funded through a government programme, you are equally welcome to access our telehealth service privately at a transparent, competitive rate.

Private (self-funded)

If you are not eligible for government-funded care, you are also welcome to access our telehealth services privately at a competitive rate.
We collaborate closely with Brisbane-based aged care coordinators, case managers, and My Aged Care-registered providers to ensure a smooth, coordinated care experience for every client.

Refer a Participant Today

Are you a support coordinator, healthcare professional or family member?
Submit a referral to connect someone with trusted NDIS support.

Without delay, our friendly team will respond to your enquiry and guide you through the next steps. As a result, connecting someone with our service takes just a few minutes and can make a lasting difference to their quality of life.
Submit Referral

Children's Continence Assessment Brisbane

One of A1 Care Group's core strengths is our ability to assess and support people at every stage of life — and that includes children and young people. Therefore, parents and carers in Brisbane who are concerned about their child's bladder or bowel control can access a specialist telehealth continence assessment promptly and without the need for a GP referral.
We commonly assess children and young people in Brisbane for:
  • Bedwetting (nocturnal enuresis) in primary school-age children
  • Daytime wetting, urgency, or urge incontinence in children
  • Constipation and its downstream effects on bladder function
  • Soiling and bowel control difficulties
  • Continence concerns related to disability, developmental delay, autism, or other complex health conditions
Our nurses take a gentle, child-centred approach throughout every assessment. Furthermore, we always work collaboratively with parents and carers, ensuring that recommendations are practical, age-appropriate, and easy to implement at home and at school. For NDIS-funded children, we can also prepare the required clinical documentation to support applications for continence product funding.

What Happens After Your Brisbane Continence Assessment?

Once your telehealth assessment is complete, your A1 Care Group nurse will develop a written Continence Management Plan that reflects your specific goals, health profile, and daily routine. Depending on your assessment findings, this plan may include:
  • Bladder training strategies to help you gradually extend the intervals between toilet visits and regain control
  • Pelvic floor exercise programmes targeting the muscles responsible for bladder and bowel control
  • Dietary and fluid intake guidance to reduce bladder irritants and support healthy, regular bowel function
  • Continence product recommendations — our nurses advise on the most appropriate aids for your situation, including pads, pull-up pants, catheters, collection devices, or bed protectors, and can assist NDIS participants in applying for product funding
  • Toilet training guidance for children and young people, developed in partnership with parents and carers
  • Specialist referral pathways — if your assessment findings suggest that further medical investigation is needed, we can assist with referrals to Brisbane-based urologists, urogynaecologists, paediatricians, or colorectal surgeons
  • Follow-up telehealth appointments — to track your progress, adjust your plan, and provide ongoing clinical support
Importantly, A1 Care Group is committed to your long-term wellbeing — not just a single appointment. We are here to walk alongside you for as long as you need us.

Nearby Suburbs We Serve in Brisbane, QLD

A1 Care Group delivers telehealth continence assessments to people throughout Brisbane and surrounding Greater South East Queensland. Because our service is delivered entirely via telehealth, we can reach every suburb in Brisbane — and indeed every corner of Australia — without any geographic limitation. The following table lists key suburbs and areas we regularly serve:
  • Brisbane CBD
  • South Brisbane
  • West End
  • Fortitude Valley
  • New Farm
  • Newstead
  • Teneriffe
  • Kangaroo Point
  • Spring Hill
  • Woolloongabba
  • Paddington
  • Red Hill
  • Kelvin Grove
  • Auchenflower
  • Milton
  • Toowong
  • St Lucia
  • Indooroopilly
  • Kenmore
  • Fig Tree Pocket
  • Ashgrove
  • Alderley
  • Chermside
  • Nundah
  • Kedron
  • Stafford
  • Windsor
  • Everton Park
  • Aspley
  • Bridgeman Downs
  • McDowall
  • Wavell Heights
  • Bracken Ridge
  • Sandgate
  • Brighton
  • Bald Hills
  • Carina
  • Carindale
  • Coorparoo
  • Hawthorne
  • Morningside
  • Norman Park
  • Bulimba
  • Balmoral
  • Manly
  • Wynnum
  • Lota
  • Annerley
  • Greenslopes
  • Moorooka
  • Tarragindi
  • Holland Park
  • Mount Gravatt
  • Sunnybank
  • Sunnybank Hills
  • Runcorn
  • Rochedale
  • Eight Mile Plains
  • Calamvale
  • Algester
  • Parkinson
  • Stretton
  • Forest Lake
  • Inala
  • Richlands
  • Acacia Ridge
  • Darra
  • Oxley
  • Ipswich
  • Logan City
  • Redland City
  • Moreton Bay Region
  • Gold Coast
  • Sunshine Coast
Note:
A1 Care Group's telehealth continence assessment service is available to all Australians — not only those in Brisbane. If your suburb is not listed above, please contact us. We serve clients across Queensland, nationally, and in every state and territory.

Refer a Participant Today

Are you a support coordinator, healthcare professional or family member?
Submit a referral to connect someone with trusted NDIS support.

Without delay, our friendly team will respond to your enquiry and guide you through the next steps. As a result, connecting someone with our service takes just a few minutes and can make a lasting difference to their quality of life.
Submit Referral

Frequently Asked Questions — Continence Assessment Brisbane

Booking is straightforward. Call us on 0494 047 778 or email [email protected] and our team will confirm your eligibility, discuss your funding options, and schedule your telehealth appointment — often within the same week. No GP referral is required.

A1 Care Group delivers all continence assessments via telehealth. This model allows us to provide nationally consistent, specialist-level care to every client in Brisbane and across Australia, without the delays or barriers associated with face-to-face clinic visits. Telehealth assessments are clinically thorough and equally as effective for the vast majority of continence concerns.

Yes, absolutely. We provide continence assessments for people of all ages — from infants and young children through to older adults. Our nurses are experienced in child-centred assessment approaches and partner closely with parents and carers throughout the process. NDIS-funded children can also access our service under the Improved Daily Living support category.

No. You do not need a GP referral to book a continence assessment with A1 Care Group. Simply contact us directly and our team will guide you through the process from the very first call.

Most telehealth continence assessments with A1 Care Group take between 60 and 90 minutes. This allows your nurse sufficient time to thoroughly review your health history, discuss your symptoms, analyse your bladder or bowel diary, and walk you through your personalised management plan.

Yes, in most cases. NDIS participants can access continence assessments under the Improved Daily Living (Capacity Building) support category. Moreover, if your assessment supports an application for continence product funding, our nurse will prepare the required clinical report to submit to the NDIS. Contact us to discuss your plan and we will help clarify your entitlements.

We recommend keeping a bladder diary for two to three days (or a bowel diary for seven days) before your appointment. In addition, have your current medication list ready, along with any previous relevant medical reports or specialist correspondence. Your nurse will also provide preparation guidance when you confirm your booking.

Yes. A1 Care Group is a member of Continence Health Australia (formerly the Continence Foundation of Australia), the peak national body for bladder and bowel health in Australia.

Book Your Telehealth Continence Assessment in Brisbane Today

You deserve expert support — delivered promptly, professionally, and with genuine care. A1 Care Group's Brisbane telehealth continence assessment service gives you direct access to Australia's leading continence specialists, without leaving your home and without unnecessary delays.
Whether you are an NDIS participant, a My Aged Care recipient, a parent or carer seeking support for a child, or an adult managing continence issues privately, A1 Care Group is ready to help. Furthermore, because we specialise exclusively in continence assessment, you can be confident that you are receiving the most focused, expert-level care available anywhere in Australia.

Same-week telehealth appointments are available for Brisbane residents. Contact us today.
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Get in touch with A1 Care Group for Continence Assessment in Brisbane, QLD

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Clyde North, Melbourne, VIC
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0494 047 778
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[email protected]
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