A telehealth continence assessment with A1 Care Group typically takes between 45 and 60 minutes. However, more complex cases may require additional time. Additionally, you are always welcome to take as long as you need to ask questions during the consultation — we never rush our clients.
No, you do not need a GP referral to book a continence assessment with A1 Care Group. However, if your GP has recommended an assessment or written a referral, we are happy to coordinate with them. Simply contact our team directly to get started.
Yes, absolutely. Because our service is delivered entirely via telehealth, you can access a continence assessment from anywhere in Queensland — including rural and remote communities surrounding Caboolture. All you need is a smartphone, tablet, or computer with a working internet or phone connection.
For NDIS participants, the cost of the assessment is typically covered by NDIS plan funding. Therefore, most participants pay nothing out of pocket. For non-NDIS clients or private-pay enquiries, please contact our team on 0494 047 778 to discuss pricing and available options.
We aim to schedule appointments within a few business days of your initial enquiry. However, during periods of high demand, wait times may vary slightly. We therefore encourage you to contact our team as early as possible to secure your preferred appointment time.
A continence assessment does not automatically supply continence products. However, if our clinician determines that you qualify for the NDIS Continence Aids Payment Scheme (CAPS), you may receive a financial contribution towards ongoing continence product costs. Our team will clearly explain your options and next steps following your assessment.
Yes, absolutely. We use secure, clinically approved telehealth platforms to conduct all assessments. Additionally, your personal health information is handled in strict accordance with Australian Privacy Act requirements. Your privacy is our priority at every stage of the assessment process.



