How do I access a continence assessment in Reservoir through the NDIS?

Contact A1 Care Group on 0494 047 778 or email info@a1caregroup.com.au. We will confirm your NDIS eligibility and arrange an appointment at a convenient time.

How long does a continence assessment take?

Most continence assessments take between 45 and 90 minutes, depending on your individual needs. Your written continence management plan is generally completed within a few business days.

Can I have my continence assessment via telehealth in Reservoir?

Yes. A1 Care Group offers secure telehealth continence assessments that provide the same clinical standard of care as in-home appointments.

What continence products can I access through NDIS funding?

Eligible participants may receive funding for continence products such as pads, pull-ups, bed protection, catheters and drainage bags, based on their clinical assessment and continence management plan.

Is A1 Care Group a registered NDIS provider?

Yes. A1 Care Group is a registered NDIS provider delivering professional continence assessment services across Victoria and Australia.

How much does a continence assessment cost in Reservoir?

Eligible NDIS participants can usually access fully funded continence assessments. Private clients are welcome to contact A1 Care Group for current pricing.

Continence Assessment in Reservoir, VIC

Q: Do you serve suburbs near Reservoir such as Preston and Thomastown?

Yes. We provide continence assessments throughout Reservoir and nearby suburbs including Preston, Thornbury, Thomastown, Lalor, Kingsbury, Bundoora, Keon Park, Regent, Fawkner, Coburg North and Epping, as well as Australia-wide via telehealth.

Bladder and bowel concerns can affect anyone, at any age — and asking for help is often the hardest step. A1 Care Group provides expert continence assessment in Reservoir, VIC, for NDIS participants and residents across the City of Darebin.

Our registered continence nurses conduct every assessment with genuine care, whether in your home near Edwardes Lake Park or through a secure telehealth appointment. Consequently, you receive the same thorough, evidence-based service no matter which option you choose.

We know continence issues can feel embarrassing to discuss. That said, our team creates a calm, judgement-free space so you can talk openly about your symptoms and goals.

4000+ Assessments Completed
Registered NDIS Provider
Continence Health Australia Member

Based in Clyde North, Melbourne
In-Home & Telehealth Available
AHPRA-Registered Nurses

Book Your Continence Assessment in Reservoir, VIC Today

What is a Continence Assessment in Reservoir, VIC?

A continence assessment is a structured clinical review carried out by a registered nurse who specialises in bladder and bowel health. During your appointment, the nurse examines your continence history, current symptoms, fluid intake, medications, and daily routine.

Additionally, the nurse looks for the underlying cause of your symptoms rather than simply managing them. As a result, you receive a tailored continence management plan that addresses the root of the issue, not just its effects. This plan sets out the products, strategies, and referrals best suited to your circumstances.

NDIS continence nurse Reservoir, VIC — A1 Care Group Tele-Health

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Why Continence Assessments Matter

Continence problems are surprisingly common, yet many people put off seeking help. In fact, more than five million Australians live with some form of bladder or bowel dysfunction. Still, embarrassment or the assumption that “nothing can be done” often delays treatment for years.

Early assessment changes that outlook considerably. It helps identify whether a treatable medical condition is driving your symptoms, and it opens the door to effective management strategies sooner. Moreover, a formal assessment is the essential first step for accessing NDIS-funded continence products and supports.

NDIS Continence Assessment in Reservoir

If you live in Reservoir and hold an NDIS plan, you may be entitled to a fully funded continence assessment. Specifically, the NDIS Continence Assessment and Management Support pathway gives participants access to a registered nurse and, subsequently, to subsidised continence products.

A1 Care Group is a registered NDIS provider with years of experience guiding participants through this exact process. Because we work directly with support coordinators and plan managers, you are not left to navigate the NDIS system alone.

A young boy in a wheelchair with a chest support harness is hugged by his older brother on the couch, both smiling, for A1 Care Group continence and disability support services

Who is Eligible for NDIS Continence Assessment in Reservoir?

Generally speaking, to access NDIS funding for a continence assessment in Reservoir you need to meet the following criteria:

Be a registered NDIS participant
Have continence-related needs or goals reflected in your NDIS plan
Have available funding under Core Supports or Improved Daily Living
Have a continence condition connected to your primary disability

If you are unsure whether you qualify, your support coordinator can help confirm eligibility beforehand. Alternatively, simply call our friendly team on 0494 047 778 and we will talk you through it.

How Our Continence Assessment Works in Reservoir

We designed our process to feel simple and unhurried, not clinical and rushed. Here is what to expect when you book a continence assessment in Reservoir with A1 Care Group.

Step 1 — Get in Touch

To begin, contact our team by phone or email. We will discuss your situation, check your NDIS eligibility, and answer any questions upfront. From there, we schedule your assessment at a time that genuinely suits you.

Step 2 — Your Clinical Assessment

Next, a registered continence nurse conducts your full assessment, either in person or via telehealth. They review your bladder and bowel history, current medications, fluid intake, and physical function in detail. They also ask how your symptoms affect daily life, because that context shapes the right recommendations.

Step 3 — Your Personalised Management Plan

Afterwards, your nurse prepares a written continence management plan tailored to your needs. This plan recommends suitable products and strategies, and it also supports any application for NDIS-funded continence supplies.

Step 4 — Ongoing Review and Support

Importantly, our involvement does not end once the report is delivered. Instead, we remain available to review and adjust your plan as your circumstances change over time.

Why Choose A1 Care Group for Continence Assessment in Reservoir?

A1 Care Group has earned a strong reputation for continence care across Australia, and we are proud to extend that service to Reservoir and the wider Darebin community. Here is what sets us apart.

Our Qualified Continence Nurses

Every assessment is carried out by a registered nurse with specialist continence training and current AHPRA registration. Furthermore, our nurses follow the latest evidence-based clinical guidelines used across Australia.

We also take a whole-person approach, considering your physical, emotional, and social wellbeing together. Consequently, clients consistently describe their experience with us as respectful, thorough, and genuinely reassuring.

Telehealth Continence Assessments — Available in Reservoir

You do not need to travel to access expert continence care. A1 Care Group offers secure telehealth assessments for residents across Reservoir and the broader northern Melbourne region.

Through a simple video call, you can speak with a qualified continence nurse from wherever suits you best. Importantly, telehealth appointments cover exactly the same clinical ground as an in-person visit, so the quality of your assessment and management plan remains unchanged.

Who Benefits Most from Telehealth?

Telehealth suits a wide range of people, particularly:

People who find travel difficult due to mobility limitations or chronic illness
Busy families balancing work, school runs, and appointments
Residents who prefer the privacy of discussing symptoms at home
Participants living further out toward Thomastown, Lalor, or Epping
Anyone who simply wants a flexible appointment time

Because telehealth removes travel time and waiting rooms altogether, many Reservoir residents find it the most convenient way to get the support they need.

Types of Continence Issues We Assess in Reservoir

Our continence nurses assess a broad range of bladder and bowel conditions, from mild to complex. Below are the issues we most commonly see.

Bladder Conditions

Stress urinary incontinence — leakage during coughing, sneezing, or exercise
Urge urinary incontinence — a sudden, hard-to-defer need to urinate
Mixed urinary incontinence — a combination of stress and urge symptoms
Overflow incontinence — incomplete bladder emptying that causes dribbling
Nocturia — frequent night-time urination
Neurogenic bladder — bladder dysfunction linked to neurological conditions

Bowel Conditions

Faecal (bowel) incontinence — difficulty controlling bowel movements
Constipation — infrequent or difficult bowel movements affecting continence
Bowel urgency — a sudden, pressing need to defecate

In addition, we have extensive experience supporting continence needs linked to disability and chronic illness, including multiple sclerosis, Parkinson's disease, spinal cord injury, acquired brain injury, and cerebral palsy. We likewise support children, older adults, and participants with complex care needs.

NDIS Continence Funding — What You Need to Know

Understanding NDIS continence funding can feel overwhelming at first. However, A1 Care Group is here to walk you through every stage of the process.

What Does NDIS Continence Funding Cover?

The NDIS Continence Assessment and Management Support program generally covers:

A full clinical continence assessment by a registered nurse
A written, personalised continence management plan
Recommendations for NDIS-subsidised continence products
An ongoing product allocation to help with continence supply costs

Once your management plan is approved, eligible participants typically receive an ongoing product allocation at no out-of-pocket cost.

How is Continence Funding Allocated?

It is worth noting that continence funding sits separately from your Core Supports or Improved Daily Living budgets. Specifically, the Continence Assessment and Management Support program falls under the NDIS Capital Supports category.
Therefore, your support coordinator or plan manager plays an important role in ensuring your plan reflects your continence needs accurately. Our written management plan then forms the clinical basis for your product allocation request. Where needed, we can also liaise directly with your NDIS planner.

Continence Assessment in Reservoir — Serving the Local Community

Reservoir sits roughly 12 kilometres north of the Melbourne CBD, within the City of Darebin local government area, and is home to more than 51,000 residents. Well known for Edwardes Lake Park, the Broadway and High Street shopping strips, and its strong multicultural community, Reservoir is one of Melbourne's most diverse and fast-growing northern suburbs.

A1 Care Group is proud to support Reservoir's NDIS participants and their families. We understand the makeup of this community, from families near Regent and Keon Park stations to residents closer to Ruthven and the Darebin Creek Trail. Wherever you live within Reservoir, our team can reach you — either in person or through telehealth.

Nearby Suburbs We Also Serve

In addition to Reservoir, A1 Care Group provides continence assessment across the surrounding suburbs of Melbourne's north. If your suburb appears below, our team is ready to help.

Preston

Southern neighbour; home to Preston Market and a major transport interchange

Thornbury

South of Preston; leafy pocket with strong NDIS community presence

Kingsbury

East of Reservoir, bordering the Darebin Creek Trail

Bundoora

Northeast of Reservoir, home to La Trobe University and RMIT Bundoora

Thomastown

North of Reservoir along the Mernda rail line

Epping

Further north; fast-growing outer suburb, telehealth recommended

Lalor

Southern neighbour; home to Preston Market and a major transport interchange

Keon Park

South of Preston; leafy pocket with strong NDIS community presence

Regent

Western pocket of the Reservoir postcode, near Regent station

Fawkner

West across Merri Creek, in the City of Merri-bek

Coburg North

Southwest of Reservoir, near the Village Cinemas

In addition to Reservoir, A1 Care Group provides continence assessment across the surrounding suburbs of Melbourne's north. If your suburb appears below, our team is ready to help.

Refer a Participant for Continence Assessment in Reservoir, VIC?

Are you a support coordinator, healthcare professional or family member?
Submit a referral to connect someone with trusted NDIS support.

Without delay, our friendly team will respond to your enquiry and guide you through the next steps. As a result, connecting someone with our service takes just a few minutes and can make a lasting difference to their quality of life.

Submit Referral

Frequently Asked Questions — Continence Assessment in Reservoir, VIC?

A continence assessment is a clinical evaluation carried out by a registered nurse with specialist continence training. During the assessment, your nurse reviews your bladder and bowel function, medical history, fluid intake, and lifestyle factors. As a result, the assessment identifies the cause of your symptoms and produces a personalised management plan. Furthermore, it is the essential first step for accessing NDIS-subsidised continence products.

Simply contact A1 Care Group on 0494 047 778 or email [email protected]. We will confirm your NDIS eligibility and schedule your assessment at a convenient time. Alternatively, your support coordinator or plan manager can arrange the referral directly on your behalf.

A typical continence assessment with A1 Care Group takes between 45 and 90 minutes, depending on the complexity of your needs. Afterwards, your nurse prepares and delivers your written continence management plan, usually within a few business days.

A1 Care Group offers secure telehealth continence assessments for all Reservoir residents. Because telehealth appointments are just as clinically thorough as in-person visits, you receive the same standard of care from home.

Following a completed assessment, eligible NDIS participants may access subsidised products such as pads, pull-ups, absorbent bed protection, catheters, and drainage bags. The specific products depend on your individual assessment results and management plan. A1 Care Group helps guide you through the request and approval process.

Yes. A1 Care Group is a fully registered NDIS provider and a member of Continence Health Australia. Additionally, every nurse on our team holds current AHPRA registration and specialist continence training. We have supported NDIS participants across Australia and hold 51 five-star Google reviews.

Absolutely. A1 Care Group provides continence assessment in Reservoir and all surrounding suburbs, including Preston, Thornbury, Thomastown, Lalor, Kingsbury, Bundoora, Keon Park, Regent, Fawkner, Coburg North, and Epping. Moreover, we serve participants right across Victoria and Australia via telehealth.

For eligible NDIS participants in Reservoir, the continence assessment is fully funded, so there is no out-of-pocket cost. A1 Care Group charges in line with the NDIS Price Guide. If you are not an NDIS participant, please contact our team to discuss private fee options.

Book Your Continence Assessment in Reservoir Today

Taking the first step toward better bladder and bowel health is simpler than many people expect. Our friendly team at A1 Care Group is ready to help Reservoir residents access the assessment and support they deserve.

We also welcome referrals from GPs, support coordinators, and allied health professionals, and we aim to respond promptly to every enquiry. Call us on 0494 047 778 or submit a referral online to get started.

We look forward to supporting you on your continence journey.

Book a Telehealth Continence Assessment Now!